Hong Kong Banks Implement New Measures for Tai Po Fire Victims

Tony Kim
Dec 04, 2025 19:28

In response to the Tai Po fire, Hong Kong banks have introduced additional measures to support affected individuals, including expedited account handling and flexible credit support.

The Hong Kong Monetary Authority (HKMA), in collaboration with the Hong Kong Association of Banks (HKAB), has announced a new set of emergency measures to assist those affected by the recent Tai Po fire. This initiative follows a meeting with 28 retail banks, including digital banks, to evaluate the effectiveness of prior interventions and explore further support options, according to the Hong Kong Monetary Authority.

Initial Response and Additional Measures

Previously, on November 28, the HKMA and HKAB launched six emergency support measures. These included dedicated 24-hour hotlines, a six-month pre-approved repayment grace period, and prioritized handling of bank account issues for those impacted by the fire. Building on these efforts, five additional measures have been introduced to further aid affected individuals.

Enhanced Support for Affected Individuals

The new measures include expedited handling of deceased individuals’ bank accounts and safe deposit boxes, with a focus on protecting these from unauthorized access. Furthermore, the banks will offer emergency interest-free or low-interest loans with a deferred payment period and no service charges for the first six months. These loans are aimed at alleviating liquidity pressures on affected individuals.

Credit support has also been extended beyond residents to include construction workers, cleaning staff, and security personnel impacted by the incident. Additionally, the HKMA and HKAB are working on mortgage arrangements for affected residents, emphasizing a compassionate and flexible approach.

Banknote Exchange and Fee Waivers

The three note-issuing banks in Hong Kong will provide a service to verify and exchange damaged banknotes and coins. Residents are advised to bring damaged currency to bank branches without attempting repairs themselves. Moreover, all retail banks will waive fees for transactions related to the “Support Fund for Wang Fuk Court in Tai Po”, facilitating both donations and subsidies.

Extended Banking Services and Fraud Prevention

To accommodate the needs of the affected community, banks in Tai Po will extend their service hours. Additionally, the HKMA and HKAB are taking steps to prevent fraud, which has emerged as a concern following the fire. They are collaborating with the police to monitor and counter deceptive activities, advising the public to verify identities and safeguard personal information.

This comprehensive response underscores the commitment of Hong Kong’s banking sector to support the community through timely and empathetic measures during this challenging period.

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